1. Who We Are

Pizza Oven Company (pizzaoven.company) is a division of Caruso Consulting Co Ltd, registered at 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand. VAT ID: 0765554000332.

We operate dedicated online stores in Australia, Canada, Ireland, New Zealand, South Africa, the United Kingdom, and the USA. This Privacy Policy applies to all Pizza Oven Company websites and online stores.

Contact: theteam@customersupport.care | +66 098 391 3877

2. What Data We Collect

2.1 Data You Provide Directly

When you place an order, contact us, or interact with our websites, we may collect:

• Full name
• Email address
• Delivery address and billing address
• Phone number
• Payment details (processed securely by our payment providers — we never store card data)
• Order history and product preferences
• Customer support communications

2.2 Data Collected Automatically

When you visit any Pizza Oven Company website, we and our third-party partners may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

2.3 Data from Third Parties

We may receive data about you from advertising partners, analytics providers, and social media platforms when you interact with our ads or content on those platforms.

3. How We Use Your Data

We use your data for the following purposes:

• Order fulfilment: Processing, shipping, and supporting your purchases
• Customer support: Responding to your queries and resolving issues
• Marketing: Sending promotional emails (only with your consent; unsubscribe at any time)
• Analytics: Understanding how our websites are used to improve them
• Advertising: Serving relevant ads on Google, Facebook/Meta, and other platforms
• Legal compliance: Meeting our obligations under applicable laws
• Fraud prevention: Detecting and preventing fraudulent transactions

We do not sell your personal data to third parties.

4. Third-Party Tools We Use

4.1 Google Analytics & Google Ads

We use Google Analytics to analyse website traffic and user behaviour. Google Analytics uses cookies to collect data about your visit, which is transmitted to and stored by Google on servers in the United States. We also use Google Ads and the Google Ads conversion tracking pixel to measure the effectiveness of our advertising campaigns. Google may use this data to personalise ads across its network.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Google's privacy policy is available at policies.google.com/privacy.

4.2 Meta (Facebook) Pixel

We use the Meta Pixel on our websites to measure the effectiveness of our Facebook and Instagram advertising campaigns, to build custom audiences, and to show you relevant ads. The Meta Pixel collects data including pages visited, products viewed, and purchase events.

You can manage your Meta ad preferences at facebook.com/adpreferences. Meta's data policy is available at facebook.com/policy.

4.3 Payment Processors

All payment transactions are processed by PCI-DSS compliant third-party payment processors. We do not store your credit card or banking details on our servers. Your payment data is encrypted and handled exclusively by our payment partners.

4.4 Shipping Partners

We share your name, delivery address, and phone number with our shipping carriers to fulfil your order. These partners are obligated to handle your data securely and only for the purpose of delivery.

5. Cookies Policy

We use cookies and similar tracking technologies to operate our websites and improve your experience. Types of cookies we use:

• Essential cookies: Required for the website to function (e.g. shopping cart, session management). Cannot be disabled.
• Analytics cookies: Google Analytics cookies that help us understand site usage. Can be disabled via your browser settings.
• Marketing cookies: Google Ads and Meta Pixel cookies used to measure ad performance and deliver relevant advertising.
• Preference cookies: Remember your settings and preferences for a better experience.

You can control or delete cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For more information, visit allaboutcookies.org.

6. Legal Basis for Processing (GDPR)

For visitors from the European Economic Area (EEA) and United Kingdom, we process your personal data under the following legal bases:

• Contract performance: Processing necessary to fulfil your order
• Legitimate interests: Analytics, fraud prevention, and improving our services
• Consent: Marketing emails and non-essential cookies (you may withdraw consent at any time)
• Legal obligation: Compliance with applicable laws and regulations

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Request your data in a portable format
• Objection: Object to processing based on legitimate interests or for direct marketing
• Restriction: Request restriction of processing in certain circumstances
• Withdraw consent: Withdraw previously given consent at any time

To exercise any of these rights, contact us at theteam@customersupport.care. We will respond within 30 days.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order data is typically retained for 7 years for accounting and legal compliance purposes. Marketing preferences are retained until you unsubscribe or request deletion.

9. International Data Transfers

Pizza Oven Company operates globally. Your data may be transferred to and processed in countries outside your home country, including Thailand (our registered country) and countries where our technology partners operate (including the United States). Where required, we ensure appropriate safeguards are in place for such transfers, including standard contractual clauses.

10. Data Security

We implement industry-standard security measures to protect your personal data, including SSL/TLS encryption for all data transmitted to and from our websites, access controls, and secure server environments. No method of transmission over the internet is 100% secure, but we take all reasonable steps to protect your information.

11. Children's Privacy

Our websites and products are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our websites with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

For any privacy-related questions, requests, or complaints, please contact us:

• Email: theteam@customersupport.care
• Phone: +66 098 391 3877
• Post: Caruso Consulting Co Ltd, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand