Last updated: 1 January 2025 | Pizza Oven Company / Caruso Consulting Co Ltd
Please read these Terms and Conditions carefully before using our websites or purchasing our products. By using our websites or placing an order, you agree to these terms. If you have any questions, contact us at theteam@customersupport.care.
Pizza Oven Company (pizzaoven.company) is operated by Caruso Consulting Co Ltd, registered at 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand. VAT ID: 0765554000332.
We operate country-specific online stores in Australia, Canada, Ireland, New Zealand, South Africa, the United Kingdom, and the USA. These Terms and Conditions apply to all Pizza Oven Company websites and purchases.
You may use our websites for personal, non-commercial purposes to browse and purchase our products. You agree to use our websites only for lawful purposes and in a manner that does not infringe the rights of others.
You must not:
Some features of our websites may require account registration. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorised use of your account.
We take care to ensure all product descriptions, specifications, and images on our websites are accurate and not misleading. However, minor variations may occur between product images and actual products. Product specifications may be updated without notice as we improve our products.
All prices are displayed in the local currency of the relevant country store and include applicable taxes unless otherwise stated. Prices may vary between country stores due to local taxes, duties, and shipping costs. We reserve the right to change prices at any time, but changes will not affect orders already confirmed.
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time. If a product you have ordered is unavailable, we will notify you promptly and offer a full refund or suitable alternative.
We do not use fake urgency cues, false scarcity claims, or misleading pricing tactics. All promotional claims on our websites are accurate and substantiated. If you believe any information is inaccurate, please contact us.
By placing an order on any Pizza Oven Company website, you are making an offer to purchase the selected product(s) at the stated price. Your order constitutes an offer to us to buy a product — it does not constitute acceptance.
A contract is formed when we send you an order confirmation email confirming your order has been accepted and is being processed. We reserve the right to decline any order at our discretion, in which case we will provide a full refund of any payment received.
You may cancel an order before it has been dispatched by contacting us at theteam@customersupport.care. Once dispatched, orders are subject to our Returns and Refunds Policy.
We accept all major credit and debit cards and other payment methods as displayed at checkout. All payments are processed securely by PCI-DSS compliant third-party payment processors. We do not store your payment card details.
By submitting a payment, you confirm that you are authorised to use the payment method provided and that the payment information is accurate.
We aim to deliver orders within the timeframes stated on our websites — typically 3–7 business days from dispatch for orders within our primary shipping countries. For full details of delivery times, costs, and coverage, please refer to our Shipping & Returns Policy.
Risk in the products passes to you upon delivery. Title to the products passes to you upon receipt of full payment.
Our returns and refunds policy is set out in our Shipping & Returns Policy, which forms part of these Terms and Conditions. In summary:
Your statutory consumer rights are not affected by these terms.
All Pizza Oven Company products come with a 2-year manufacturer's warranty covering defects in materials and workmanship under normal use. This warranty does not cover damage caused by misuse, accident, unauthorised modification, or failure to follow the care instructions provided.
To make a warranty claim, contact our support team at theteam@customersupport.care with proof of purchase.
All content on our websites — including text, images, logos, product descriptions, and design — is owned by or licensed to Caruso Consulting Co Ltd and protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content for commercial purposes without written permission.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
Subject to Section 10.1, our total liability to you in connection with any order shall not exceed the total price paid for the relevant product(s). We are not liable for indirect, consequential, or incidental losses, including loss of profits, loss of data, or business interruption.
We do not guarantee that our websites will be available at all times, error-free, or free from viruses. We are not liable for any loss or damage arising from your reliance on information on our websites or from temporary unavailability of our websites.
Our websites may contain links to third-party websites. These links are provided for your convenience only. We have no control over third-party websites and are not responsible for their content, privacy practices, or terms. Accessing third-party websites is at your own risk.
Your use of our websites is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
These Terms and Conditions are governed by the laws of Thailand, without regard to conflict of law principles. For customers in the European Union, UK, Australia, and other jurisdictions, your mandatory local consumer protection rights remain unaffected.
We are committed to resolving any disputes fairly and promptly. If you have a complaint, please contact us first at theteam@customersupport.care. We will use our best efforts to resolve any dispute within 30 days.
We may update these Terms and Conditions from time to time. Updated terms will be posted on our websites with a revised "Last updated" date. Continued use of our websites after such changes constitutes acceptance of the updated terms. We recommend reviewing these terms periodically.